the big huddle

Let's Get Personal: Tailoring Your Customer Experience to Build Brand Loyalty

The Big Huddle is back! This year we’re chatting about creating a personalised ecommerce experience to generate real brand loyalty in your audience. We’ll be covering everything from how to create a unique experience using your brand to the technical solutions available for your ecommerce store.

Personalisation is the future of ecommerce. It makes people feel special and looked-after, and will set you apart from your competitors. By tailoring products, content and messaging for specific audience segments, you can create a more enjoyable and frictionless user experience that your customers will love.

There will be expert talks from big players in the ecommerce arena (including us!) as well as lots of networking opportunities. Food, drinks and fabulous merchandise will also be available. This is a completely free event thanks to our kind and generous sponsors. 

So if you want to boost your ecommerce sales, improve customer retention, and build a following of loyal brand ambassadors, get yourself down to The Big Huddle. Seats are limited, so book today.

Where is it?

Broadway Cinema, Broad Street, Nottingham. The presentations will be shown in the Paul Smith screen room, and the networking parts of the day will take place in the Mezz bar.

When you first arrive, please register at the desk in the foyer on the ground floor.

When is it?

Thursday May 9th, 2024, from 9:00am til 5:00pm. If you wish to, you can stay longer for the aftershow party.

Who is it for?

Small and medium businesses who trade using ecommerce or who are interested in trading using ecommerce in the future. Plus anyone who is invested in the future of ecommerce, marketing and branding.

What's it about?

This year, we'll be talking PERSONALISATION.

  • What is personalisation in the context of ecommerce?

  • How can it help your sales and customer retention goals?

  • What personalisation technology is available for your ecommerce store?

  • How can you use your brand to create a personalised experience for your audience segments?

What's included?

When you sign up, you'll get...

  • Access to the event for the whole day and evening

  • Free food - a light breakfast, a networking lunch, and evening drinks and nibbles

  • A bag full of cool swag (t-shirts, mugs and all that good stuff)

  • Access to video recordings and PDF versions of all the presentations after the event

Is it free?

Yes. It's all completely free!

How do I get there?

We encourage you to use public transport if at all possible to minimise the event's carbon footprint.

Nottingham Train Station has regular train services from across the whole country.

Within the Nottingham area, Nottingham City Transport operates an award-winning bus service, with numerous routes dropping off in the city centre. There's also the tram, which is a fast way to get around the city.

If public transport is not an option, you can find out if there is a car pool available to you in our event LinkedIn group.

More information on how to get there.

Information about parking in Nottingham.

How do I book?

Head over to our Eventbrite page to book your place. Seats are limited!

book your place

Spaces are limited so book now to secure your spot. Head over to our Eventbrite page to book now.

last year's event

Last year we discussed the opportunities of channel marketing. Featuring expert talks from TrustPilot, DotDigital, BigCommerce, Advanced Commerce and Rusty Monkey, The Big Huddle 2023 was a hub of exciting conversations about the future of ecommerce.

who are rusty monkey?

Hey, that's us! We're a collective of cool creatives with loads of marketing and technical knowledge based in Nottingham's vibrant Creative Quarter.

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