Working with CRMs
Customer relationship management (CRM) can be defined as the processes you use to collect, analyse and handle interactions with your customers across all business channels. It's also key for tracking and following-up on opportunities. Alongside improving relations, retaining clients and driving sales, you'll also get the benefit of more targeted sales and marketing automation and workflow efficiencies. It's possible to automate repetitive tasks, avoid duplication, track all contact, carry out geolocated re-marketing, assist with A/B testing and improve abandonment and drop-off.
The customer experience is like a journey, and we can empower you with the tools to make it as comfortable as possible.